一家全球知名的伤口护理解决方案企业委托PDD研究美国市场中与其相关的各相关方对其产品和治疗的看法。
PDD 首先对整个伤口护理治疗过程进行了整理和再现,分析了产品的使用方式,找到了知识空白点,并从该企业内部收集了众多信息,反映出他们心中所认为的“客户眼中的自己”。
PDD 的研究发现企业对自身在市场中的形象判断有失偏颇,并使其认识到哪些相关方才真正对采购决策的影响最大。尤为值得一提的是,PDD 还通过研究辨析出一个当时还在缓慢酝酿中的重要市场变化趋势,为企业提前锁定了隐含的商机。
除调查报告以外,PDD 还将市场动态以及每个利益相关方的角色和需求编撰成书,其中包括未来创新规划的实用指南;如今该书已成为客户高管人员的必读书目。
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